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KWTremote

FAQ

KETTLER WORLD TOURS 2.0

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Connecting to the computer

Kettler devices feature a USB or serial interface for exchanging data with a computer.

USB
USB devices require the "Kettler USB" driver to be installed on the computer:
The current drivers can be downloaded from here:
www.kettlerworldtours.de/en/main/software/downloads.html

Serial
Serial devices require no driver installation.

Control panel
The 4-button control panel with serial ports must be connected to the computer.

If the computer (PC or notebook) has a serial interface, then the control panel can be connected directly to it. If the computer has no serial interface, then you must connect it using the FTDI USB to Serial Converter. In this case, you must install the "USB-Serial Converter" driver.
The current drivers can be downloaded from here:
www.kettlerworldtours.de/en/main/software/downloads.html

Once the drivers are installed, you should see the following devices in the Device Manager.

USB Kettler devices require one less cable for the control panel, so there will be one cable spare!

Once the devices are installed, you can select the connection (port) or find it with "Search" either in the Configuration Wizard directly after installing the software or in the software itself under "Basic Settings > Device Settings > Add device".

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Showing occupied ports

Should you have trouble with COM port occupancy or if drivers are not successfully installing, then you can use the Device Manager to check the ports.

First go to Control Panel > System > Advanced > Environment Variables > click New > specify the Variable name: "DEVMGR_SHOW_NONPRESENT_DEVICES" and Variable value: "1" without the quotes.
Confirm with OK and close all windows with OK.
Restart the computer and then, in the Device Manager, check "Show hidden devices" in the View menu!
Now you will see the occupied COM ports. Those entries with a strong icon are enabled and those with a grayed-out icon can be uninstalled.

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Occupation of PC interfaces (COM ports) after connecting the device by USB data cable and the control panel with/without FTDI USB to Serial Converter.

Connected devices will feature in the device list once they are added.

The entries are identical to those in the Device Manager.

The "Ergorace" occupies COM port "4" and the corresponding control panel COM port "11".
The "X3" in this case occupies COM port "5" and the corresponding control panel COM port "12".

The software expects this exact configuration when you start WORLD TOURS.
If you unplug the data cable from the USB port or swap USB ports, then the device will not be found and will not be able to be "addressed". The status bar will then show the message: Device: "XYZ" (inoperative).
You will then have to create new device settings. To do so, first remove the device from the device list with "Remove device".
If the control panel is connected to the PC by the FTDI USB to Serial Converter, then you may swap USB ports because it will keep the same the COM port.

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Can I use an serial extension (RS232)?

Serial extensions can be used.

You should use maximum 5 m extensions because the maximum length depends on transmission speed. Longer cables can work in a particular cases.

But we cannot guarantee that extension of the serial cable will work.

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Can I connect my device or more through a USB hub?

Yes. The devices can be connected via a USB hub.

The maximum cable lengths should be considered.

This can cause problems if you have connected other USB devices to the hub. If you have connection problems with the equipment, plug all other devices off and then one after the other back to find out which causes the problems. If necessary use the conflicting device to a different USB port.

We can not guarantee that each USB hub will work with the equipment.

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Can I use a USB extension?

Yes. However the maximum cable length with passive cables is 5 m and up to 25 m with active cables.

But we can not guarantee that each cable works.

 

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The Panel doesn't respond after the installation. What can I do?

This behavior was observed only after the first use of the software.

Proceed as follows:

  1. Start KETTLER WORLD TOURS.
  2. If you have been automatically logged in click log out.
  3. Go to basic settings menu.
  4. Switch on the device settings tab.
  5. Choose the device from device list.
  6. Press the button "Delete device".
  7. Now install the new device over "Add device".
  8. Select the COM port to which your device is connected or the "Searching..." button.
  9. USB devices need a separate COM port for the control panel. You will receive a message. Select the COM port to which the panel is connected or the "Searching..." button. During recognition you must hold a key pressed on the control panel!
  10. Press now all 4 panel buttons until they appear red on the screen.
  11. Press "Save device" once the button is activated.

 

 

KETTLER

     

KETTLER WORLD TOURS 2.0