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KWT 2.0 won't install


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Verfasst am: 24.03.2015 [17:40]
Parkin1
Themenersteller
Dabei seit: 24.03.2015
Beiträge: 7
Hello,

I have installed KWT 2.0 from a disc on to a computer that uses windows 8.

As soon as it says that the install was successful another message pops up to say world tours is not responding and must close.

I have turned off the fire wall etc but nothing seems to be working.


Any suggestions on what I can try next?

Although it says the installation was a success I can not find any thing to do with Kettler on the computer.

This is my second disc as the first one would not let the real life videos play I have had the bike (racer 9) for 2 months and can not get it working icon_frown.gif

Any help is appreciated,

Many thanks,

Emma
Verfasst am: 24.03.2015 [17:48]
Wolfgang
Administrator
über 100 kmüber 500 km
879 km
Dabei seit: 09.02.2009
Beiträge: 2687
Hi,

first of all have you installed all Windows Update? Also the Windows 8.1 Update.

Second have you enabled the .net Framework 3.5?
https://msdn.microsoft.com/de-de/library/hh506443.aspx


Had you installed latest KWT Update?

Verfasst am: 24.03.2015 [17:55]
Parkin1
Themenersteller
Dabei seit: 24.03.2015
Beiträge: 7
Hi,

Thank you for your response.

I have downloaded all of the latest windows updates.

I haven't enabled the net framework 3.5- I will try this now.

The new KWT disc came yesterday, will this still need a new update?

Thank You!
Verfasst am: 24.03.2015 [17:59]
Wolfgang
Administrator
über 100 kmüber 500 km
879 km
Dabei seit: 09.02.2009
Beiträge: 2687
We produce not for every update an new disc and the latest update is from today icon_smile.gif

So yes you Need an update. You can get it from here:
http://www.kettlerworldtours.net/en/mainmenu/software-downloads/downloads.html

Verfasst am: 24.03.2015 [18:02]
Parkin1
Themenersteller
Dabei seit: 24.03.2015
Beiträge: 7
Thank you, that's brilliant icon_smile.gif

I'll download this now.

Thanks for your help but I'm sure I will have many more questions!
Verfasst am: 31.03.2015 [16:38]
Parkin1
Themenersteller
Dabei seit: 24.03.2015
Beiträge: 7
Hi again,

I have tried all of the above but the it is still not working.
The disc says that it has installed but I have no idea where to as I can't seem to find it anywhere.

Any other suggestion? Thanks again!
Verfasst am: 31.03.2015 [16:55]
Wolfgang
Administrator
über 100 kmüber 500 km
879 km
Dabei seit: 09.02.2009
Beiträge: 2687
Hi,

normally you get links on the Desktop named "KETTLER WORLD TOURS 2.0"...

The steps to install are as followed for Windows 8.1:
1. If not installed activate the .net 2.0/3.5 in Control Panel
2. Install KWT from the DVD
3. Install Update from kettlerworldtours.de
4. Install USB Drivers if needed


I think you have to do a complete uninstall of KWT.

Look into control Panel -> programs and Features for KETTLER WORLD TOURS 2.0

If that also not working the System has an unstable state.

You can try to use Rescue Points from Windows to get to an stage where KWT was not present.

Another way but thats not easy you uninstall manually.

For that go to C:\Windows\Installer.

Activate the columns Author, Subject and Theme and search for files with Author KETTLER or WWS and uninstall theme by right click on that file and select uninstall.

Never delete files from this Folder!

After uninstall the files will also be removed or if not after restarting your pc but it is not your Task to delete them.

Verfasst am: 03.05.2015 [08:09]
Parkin1
Themenersteller
Dabei seit: 24.03.2015
Beiträge: 7
Hello, I'm a friend of Emma and she asked me to help with the installation of the software, my name is Dave.

I visited the computer a few weeks ago and did the following;

1) checked that ALL Windows updates are applied (including Framework etc). I also checked that the computer seemed to be stable and it was free from errors.
2) completely uninstalled the Kettler software.
3) installed from scratch.
4) applied the updates.

Unfortunately I don't remember the exact error message but the software simply will not install. If you would like me to re-visit so that I may note the error messages or procedure I can do so.

Dave
Verfasst am: 03.05.2015 [11:48]
ErikHelwig
Beta Tester
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38307 km
Dabei seit: 16.12.2009
Beiträge: 3322
Hello Dave,

are you shure MS Network Frame 3.5 is already installed?!

The most common errror massage during KWT install.
Bing Installation stopped and KWT Installation stopped -> because MS Network Frame 3.5 is not installed.

Maybe Wolgang knows more.

Greetings from Austria

Erik

http://winterpokal.rennrad-news.de/images/team/285.png?1642733
http://winterpokal.rennrad-news.de/images/user/52764.png?1642646
11.11. 2000 bis 14.12. 2010 AX1; 14. 12. 2010 bis 3. 2. 2016 Ergo Race; ; 4. 2. 2016 bis 11. 3. 2016 Racer 8; 4. 2. 2016 bis 11. 3. 2016 Racer 8; Ab 15. 3. 2016 Racer S
Ergorace 2010/2011 seit 14.12. 2010
Letztes IPN Test-Ergebnis in KWT 2.x Sporttyp sehr hoch -> Wert 0,63.
Verfasst am: 22.09.2015 [19:55]
Parkin1
Themenersteller
Dabei seit: 24.03.2015
Beiträge: 7
Erik - I am re-visiting this problem after the software is still not working. It has been 7 months since we bought the equipment and the software and I still have not been able to use it properly. Your utmost help will be appreciated in this matter, even if you have to escalate the problem up to your specialist support staff.

I have done the following steps;
1) Windows 8.1 is fully up to date.
2) I have COMPLETELY uninstalled the previous KETTLER files and registry entries.
3) I have made sure that .NET 4.5 is installed.
4) I have installed KWT 2.0 successfully.
5) I have installed KWT 2.0 UPDATE 2.0.2.6 successfully (the update took approximately 2 seconds to complete!!)
6) I have tried to install KWT 2.0 UPDATE 2.0.3.2 however the installer got part way through and terminates giving the error "The specified account already exists". I have to click EXIT and I am told "Failed to install".

This is where the problem lies - with the second update file.

As I say, please treat this with some importance as I have not been able to use the software with the bike since I bought it!

Also I would appreciate an email to steve.parkin@btinternet.com to let me know that you have received this problem and are dealing with it.

Thankyou for your help.



 

 

KETTLER

     

KETTLER WORLD TOURS 2.0