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RLV - cannot find media file


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Verfasst am: 12.09.2014 [18:58]
Newbie
Themenersteller
Dabei seit: 20.08.2014
Beiträge: 7
I have just brought the San Bernard tour on reallifevido.de as a download. I have installed it on an external hard drive.

In the KWT software I have changed setting for video to point at the external hard drive.

When I select the tour, I get the message "cannot find media file"

Can anyone help - what am I missing

Thanks
Newbie
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Verfasst am: 12.09.2014 [20:05]
ErikHelwig
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Dabei seit: 16.12.2009
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Hello Newbie,

What about THE KWT Allgäu Demo RLV.
What happens, when you copy the Demo Avi in the folder of the
San Bernard tour?
is then the demo RLV running?

Greetings from Austria

Erik

11.11. 2000 bis 14.12. 2010 AX1
14. 12. 2010 bis 3. 2. 2016 Ergo Race
4. 2. 2016 bis 11. 3. 2016 Racer 8
Ab 15. 3. 2016 Racer S

http://help.kettlerworldtours.de/en/kettlerworldtours20/training/trainingsarten.html
Verfasst am: 13.09.2014 [08:58]
Newbie
Themenersteller
Dabei seit: 20.08.2014
Beiträge: 7
Hi Erik

Feel stupid, but I simply can't find the demo avi on my pc. Can you guide me on in which folder it's located or the exact file name?

Thanks
Newbie
Verfasst am: 13.09.2014 [10:16]
ErikHelwig
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Dabei seit: 16.12.2009
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Hello Newbie,

my Win 8.1 KWT standard folder:
C:\ProgramData\KETTLER\TourConcept\Video

You have to enable show hidden system folders.

Demo Video File:
DE_Allgaeu2KWT.avi

What about searching on your KWT harddisk for
DE_Allgaeu2KWT.avi?

greetings from Austria + nice Weekend

Erik

[Dieser Beitrag wurde 1mal bearbeitet, zuletzt am 13.09.2014 um 10:17.]

11.11. 2000 bis 14.12. 2010 AX1
14. 12. 2010 bis 3. 2. 2016 Ergo Race
4. 2. 2016 bis 11. 3. 2016 Racer 8
Ab 15. 3. 2016 Racer S

http://help.kettlerworldtours.de/en/kettlerworldtours20/training/trainingsarten.html
Verfasst am: 13.09.2014 [13:41]
Newbie
Themenersteller
Dabei seit: 20.08.2014
Beiträge: 7
Hi Erik

After several hours investigation, I found that the video folder was missing - very strange.

I mangage to find the demo avi file on another computer, and copied it to my designated folder on my external drive, and this one is now working fine. My san bernhard files however is still not working.

I tried to re-install my san bernhard download, but that didn't help

I can see that these files are all avi files, but windows media player won't play them either.

Any further ideas?

Newbie

Btw I'm on a window laptop running Vista
Verfasst am: 13.09.2014 [14:10]
ErikHelwig
Beta Tester
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36105 km
Dabei seit: 16.12.2009
Beiträge: 3131
Hello Newbie,

what about installing the 32 Bit Version of the "free" VLC Player?

http://www.videolan.org/vlc/download-windows.html

Please install the VLC Player and then try out playing the problem RLVS without KWT first.

If you have success then try the RLVS in KWT.

Greetings from Austria

Erik

11.11. 2000 bis 14.12. 2010 AX1
14. 12. 2010 bis 3. 2. 2016 Ergo Race
4. 2. 2016 bis 11. 3. 2016 Racer 8
Ab 15. 3. 2016 Racer S

http://help.kettlerworldtours.de/en/kettlerworldtours20/training/trainingsarten.html
Verfasst am: 13.09.2014 [15:08]
Newbie
Themenersteller
Dabei seit: 20.08.2014
Beiträge: 7
Wow, that was complicated!

Anyway, that last advise did the trick, all my videos are now working

Thanks a lot Erik,
Have a nice weekend in Austria

From Denmark
Newbie
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