Hi folks,

I just assembled a brand new E7.
All cables are properly connected, everything is set up as mentioned in the instructions.

When I power on the ergometer, I get some starting sounds and a normally functioning computer display. I already set up a profile and tested the pulse sensor, which works like a charm.

However, it semes like the motor unit and computer are not connected. Distance and RPM stays on 0 no matter what I do (I even tried to pedal backwards).
If I choose a manual program and try to increase the watts, I get three beeps (according to the manual, an error code). No matter what I set the watts to, I never feel any difference in resistance.

If that makes a difference, once I pedal for a bit and stop, the motor inside keeps running for up to a minute, while the sound it makes changes to a higher tone.
There are no cracks or odd sounds, it's a constant "hum".

Hmm. As I just tried to determine the noise it makes while pedaling again, the display actually turned on (from standby mode, with AC connected) as if I had pressed a button on it, but just from pedaling. Still, no readings on RPM etc., as above.

Thanks for any help (and yeah I'll just go back to the reseller if I cannot fix this by Monday).

Hello bg23,

first of all welcome here.

You get no rpm signal -> so you cannot start any training.
Do you here the low noise of the rpm sensor 1 time per rpm?

I already had this problem -> broken Display/Computer unit.

For KWT please set on the ergo display maximum watt to 400 = maximum.

-> Go back to your reseller.

Greetings from Austria

Erik

11.11. 2000 bis 14.12. 2010 AX1; 14. 12. 2010 bis 3. 2. 2016 Ergo Race; ; 4. 2. 2016 bis 11. 3. 2016 Racer 8; 4. 2. 2016 bis 11. 3. 2016 Racer 8; Ab 15. 3. 2016 Racer S, ab 5.12. 2018 Racer S 2018
Letztes IPN Test-Ergebnis in KWT 2.x Sporttyp sehr hoch -> Wert 0,63.
http://help.kettlerworldtours.de/kettlerworldtours30/bedienung/tastatur-und-bedienpanelbelegung.html
https://www.kettlerworldtours.de/main/faq/premium-display.html

Hi Erik,

thanks for your response!

I actually tried cycling again and... I got an RPM reading! First, it was just there for the fraction of a second, jumping back to zero for many seconds to follow. As I kept going (easy with pretty much zero resistance), I got numbers more often. Intermittently, the numbers jumped to 199 and some other times back to 0 again.
Then, the RPM readings only jumped to 199 a few times, but never to 0, and I could feel an actual resistance.

As I kept going, the numbers evened out to what I perceived as pretty normal numbers; you know, everything from 20-some RPM to 100 RPM, roughly, which even made sense compared to my cycling speed.

The resistance itself, I dont know. It seemed to change rather randomly. At first, it appeared like a gradual increase from 50 to 150 watts (after I increased the setting manually), but then there was a sharp spike; as if the resistance had gradually moved to 110 watts but then JUMPED to 150 watts in one second. I'm not sure if this is supposed to be as described...

It's also harder to pedal in the beginning, before you get a good RPM, but that's how it is on a normal bike as well, so didn't seem to unusual. However, the previous mentioned feels a little odd, so to say.

Also, I am still convinced it's a hardware fault; even more so than before. Maybe the problem was the transport in the cold (~5 degrees celsius) and then running it after just approx. one hour in a warm (21 celsius) environment?

As the machine had time to warm up, the (cold solder joint?) expanded and thus, the lose connection was somehow fixed, at least temporarily.

I'm not sure if I am happy about this, as there seems to be an underlying fault, but I may not even be able to reproduce it for the at-home service personnel.

Did anyone else ever had something like that happen?!
Thanks again...

Hardware fault -> back to reseller!

11.11. 2000 bis 14.12. 2010 AX1; 14. 12. 2010 bis 3. 2. 2016 Ergo Race; ; 4. 2. 2016 bis 11. 3. 2016 Racer 8; 4. 2. 2016 bis 11. 3. 2016 Racer 8; Ab 15. 3. 2016 Racer S, ab 5.12. 2018 Racer S 2018
Letztes IPN Test-Ergebnis in KWT 2.x Sporttyp sehr hoch -> Wert 0,63.
http://help.kettlerworldtours.de/kettlerworldtours30/bedienung/tastatur-und-bedienpanelbelegung.html
https://www.kettlerworldtours.de/main/faq/premium-display.html

I will be contacted by Kettler next week.

Figured I should report, anyway, in case somebody who has the same problem is searching for info at some point.

I used the Ergometer this morning, as it seemed to show RPM etc.

I chose the individual HRC program; a bar appeared on the bottom right which I interpreted as the expected wattage at the given stage, though I also read the program auto-adjusts the resistance in order to archive the training pulse.

It started off easy as well, slowly increasing watts. However, it kept pushing me to a pulse of 160 by ever increasing the wattage (it was about twice than it should be according to the bar on the bottom).

The wattage felt "about right" for the number displayed in the screen, though (I've used ergometers before on occasion).

Also, the screen kept going from my selected green color to blue and back a few times, which is another hardware error I believe.

I hit recovery mode at this point, 11 minutes into the exercise. It kept "recovering" me with strong resistance, felt like 150 watts. I thus just stopped pedaling after about 10 seconds.

What is this program actually supposed to do? How is a "recovery" defined? As far as I know, it's a very low resistance so you can easily pedal and dont just stop and jump right off.

Also, what is this FITNESS MARK that is displayed at the end? I looked at the manual. The manual said it was a calculated fitness mark... Oh really, well, I could've figured that out myself.

Same as for the error code, the manual just says "three beeps is an error code". Again, I could've figured out as much.

Am I missing something? Is this just the quick start guide for very experienced users? Can I download a full manual online somewhere? I only found videos and the stuff I already have in paper form when I looked around on the website.

I have to say I am very disappointed thus far. Hardware errors can always happen, that's just bad luck - but do I now have to google what a recovery phase is supposed to be, followed by googling what this "Fitness Mark" is, e.g. how many stages there are and what is the best / worst mark?
Does it follow the German school grades system so it's marks between 1 and 6 that I can archive, or what?

If there's a full manual for my Kettler E7 that answers these questions, I'd be very happy about a link to it.
Cheers!

Hello bg23,

I think the following manuals are the same as yours.

http://toolbox.kettler.net/fileadmin/_kettler_dam_import/SPORT/Dokumente_-_Kataloge/Computeranleitungen/07686-,07863-,07687-,07670-,07682-,07688-_Comp_SG1,SG4_1794g-1011.de,en,fr,nl,es,it,pl,cs,pt.pdf

Assembly Manual:
http://toolbox.kettler.net/fileadmin/_kettler_dam_import/SPORT/Dokumente_-_Kataloge/Montage_und_Ersatzteile/Ergometer/07682-800_E7_3290-0512.de,en,fr,nl,es,it,pl,cs,da,pt,sl,ru.pdf

greetings

Erik

11.11. 2000 bis 14.12. 2010 AX1; 14. 12. 2010 bis 3. 2. 2016 Ergo Race; ; 4. 2. 2016 bis 11. 3. 2016 Racer 8; 4. 2. 2016 bis 11. 3. 2016 Racer 8; Ab 15. 3. 2016 Racer S, ab 5.12. 2018 Racer S 2018
Letztes IPN Test-Ergebnis in KWT 2.x Sporttyp sehr hoch -> Wert 0,63.
http://help.kettlerworldtours.de/kettlerworldtours30/bedienung/tastatur-und-bedienpanelbelegung.html
https://www.kettlerworldtours.de/main/faq/premium-display.html