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Written on: 28.09.2016 [16:22]
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SpeedyRacer
Topic creator
registered since: 28.09.2016
Posts: 4
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Ik heb world tours 2.0 geïnstalleerd op een windows 10 computer en bij de racer 9 kan deze zonder moeite gevonden en gekoppeld worden echter bij het aansluiten van een Ergo Race met een usb kabel kan ik deze niet terugvinden in het programma. Ik heb de meest recente drivers geïnstalleerd maar beschik niet over een control panel. Werkt dit programma alleen icm met een control panel?
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Written on: 28.09.2016 [19:44]
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ErikHelwig
Beta Tester
registered since: 16.12.2009
Posts: 4362
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Hello SpeedyRacer,
first of all welcome here.
I think you are Dutch.
With the Ergo Race you need the KWT control panel or if you have Wifi and Inet and a Smartphone the Kettler Remote App.
Whitout this you will stuck at the Ergo Race configuration in KWT.
Remote App
https://www.wwsfitshop.de/en/kwtremote.html
or
https://www.wwsfitshop.de/en/productlist/category/zubehoer/product/bedienteil-mit-kabelsatz.html
Greetings from Austria
Erik
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Written on: 28.09.2016 [20:45]
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SpeedyRacer
Topic creator
registered since: 28.09.2016
Posts: 4
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Hello Erik,
Thanks for replying, you are correct that i'm from the Netherlands 
I've downloaded the app and it works, but the problem i'm having is that the program cannot find my ergo race while it's hooked up by USB cable (i've added some pictures) I see that you also have/had an ergo race, did you have any problems connecting?
Any help would be appreciated.
With kind regards,
Olaf
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Written on: 28.09.2016 [21:27]
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ErikHelwig
Beta Tester
registered since: 16.12.2009
Posts: 4362
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Hello SpeedyRacer,
Have you installed the USB driver here from the download section.
Then there should be a klong klong noise when you are turning on your connected ergo race.
http://www.kettlerworldtours.de/en/mainmenu/software-downloads/downloads.html
There should be one device with 1 com port number shown when you look in your win device manager. See jpg.
Greetings from Austria
Erik
Attachment
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Written on: 29.09.2016 [18:14]
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SpeedyRacer
Topic creator
registered since: 28.09.2016
Posts: 4
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Hi Erik,
I did install the driver and also updated the firmwire but the ergo racer still can't be found.
I've added a picture and it seems the cable is connected? (Silicon labs CP210x USB to UART bridge com3) but my bike makes no sound.
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Written on: 29.09.2016 [21:06]
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ErikHelwig
Beta Tester
registered since: 16.12.2009
Posts: 4362
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Hello SpeedyRacer,
Are we talking about the ergo Race 2.
There you have to use the USB Port = for USB printer cable on the back side of the ergo. The front USB is only for your usb stick not for KWT.
Your PC should make a klong klong noise after you have turned on your ergo race.
If this all doesn't work try another USB port at your PC.
Greetings from Austria.
Erik
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Written on: 30.09.2016 [00:03]
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SpeedyRacer
Topic creator
registered since: 28.09.2016
Posts: 4
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No it's the ergo race with the usb on the back side (it has no other usb port) i've tried all the pc ports on my laptop and none seem to work, I do hear the sound you mention and when I look it up under connected devices I can see Silicon labs CP210x USB to UART bridge com3 but when I go to KWT and try to add a new device all I see under 'port' is a '--' sign and can't select anything else or search.
If it's easier, I can make a video and e-mail it?
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