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Racer S device not recognised


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Verfasst am: 15.03.2014 [17:17]
Gilbrek
Dabei seit: 14.03.2014
Beitr├Ąge: 25
Hi,

I've bought a Racer S recently and would like to use the World Tour software, but wanted to try the demo before risking the money. I am following the instructions on page:

http://www.kettlerworldtours.de/en/mainmenu/software-downloads/downloads.html

The first thing I don't understand is that the instructions specify a USB A/B cable, but I can only see one USB port on the console and it's a type 'A'. Obviously, my PC uses type 'A' ports so I have bought a USB A/A.

This is a Vista 32 bit laptop so I have used CP210xVCPInstaller_x86.exe.
I installed the demo version of KWT 2.0 and plugged in.

I launched the demo and asked the software to automatically detect the device. I got the message:

'The connected device seems to be a Kettler device. It cannot be identified however. Please check if software update is available.'

I get the same message after I apply the demo update from the page above.

Have uninstalled all software, reinstalled and started again with no luck.

When I look in system the USB to UART bridge is not showing, but appears as installed in the program list.

Any help would be gratefully received.



 

 

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KETTLER WORLD TOURS 3.0